FREE INTERNATIONAL WEBINAR
The 19th International Patient-Centered Care Institute (PCCI) Webinar

Organized by the Indonesian Commission on Accreditation of Hospitals (KARS) in collaboration with the Patient-Centered Care Institute (PCCI) and ASQua – Asian Society for Quality in Health Care.

When did patient feedback last change the way your team delivers care ?

A patient may be pleased with their hospital stay and still go home unsure whom to call with a question. That detail can help a team decide exactly what to improve about discharge.

THE CRITICAL INSIGHT GAP — Experience As A Quality Amplifier

Join this international webinar to to explore how listening to patients can help your hospital set priorities for quality improvement.

🎙️ Keynote Speaker
Dr. dr. Sutoto, M.Kes, FISQua, CRP, MQM, MPM, CHAE
Chief Executive Of KARS

🎙️ Speaker
Mr. Phillip Stylianides
Chief Operating Officer, Picker Institute Europe, United Kingdom

🎤 Moderator
dr. Hanny Ronosulistyo, Sp.OG, FISQua

🗓️ DATE & TIME
📅 Friday, 13 November 2026
⏰ 19.30 – 21.30 PM (Jakarta Time)

💻 ONLINE VIA ZOOM MEETING

🔗 Join Zoom

Don’t miss it